Terms of service

Last updated: 29 June 2026

This website is operated by ELOVA London. Throughout the site, the terms “we”, “us” and “our” refer to ELOVA London.

ELOVA London is a trading name of EADIE GROUP LTD, a private limited company registered in England and Wales.

Company name: EADIE GROUP LTD
Company registration number: 17154122
Registered office: 127 Downs Road, Gravesend, United Kingdom, DA13 9HD 
Email: hello@elovalondon.com
VAT number: Not VAT registered

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, including any additional terms, conditions and policies referenced on this website.

Please read these Terms of Service carefully before using our website. If you do not agree to these terms, you should not use our website or purchase from us.

1. Online store terms

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have permission from a parent or legal guardian.

You must not use our products for any illegal or unauthorised purpose.

You must not transmit any viruses, malware or harmful code through the website.

A breach of these terms may result in your access to our services being ended.

2. Products and services

We sell beauty products, including DIY cluster lashes, lash bond & seal, lash remover, applicators and related accessories.

We aim to display our products as accurately as possible, including product images, descriptions, ingredients, prices and availability. However, we cannot guarantee that your device display will show colours, textures or product details completely accurately.

Product packaging, ingredients and descriptions may be updated from time to time. Please always read product information, instructions and warnings before use.

3. Product use and safety

Our products are for external use only and should be used only as directed.

You should avoid direct contact with the eyes. If irritation, discomfort, redness or an allergic reaction occurs, stop using the product immediately and seek medical advice if needed.

We recommend carrying out a patch test before using lash bond, seal, remover or any product applied close to the eye area.

Keep all products out of reach of children.

ELOVA London is not responsible for misuse of products, incorrect application, failure to follow instructions, or use of products in a way that is not recommended.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email. This does not guarantee that your order has been accepted.

We reserve the right to refuse, cancel or limit any order where necessary, including where:

  • Product information or pricing is incorrect

  • The item is unavailable

  • Payment cannot be authorised

  • We suspect fraud, misuse or unauthorised activity

  • The order appears to be placed for resale or commercial purposes without our consent

If we cancel your order after payment has been taken, we will issue a refund to the original payment method.

5. Pricing and payment

All prices are shown in pounds sterling GBP.

We reserve the right to change product prices at any time without notice.

Payment must be made at checkout using one of the payment methods available on our website.

Your order will not be dispatched until payment has been authorised.

We are not VAT registered, so VAT is not charged separately on your order.

6. Discount codes and promotions

Discount codes, promotions and offers may be subject to additional terms.

Discount codes cannot be exchanged for cash.

Only one discount code may be used per order unless stated otherwise.

We reserve the right to amend, suspend or withdraw any promotion at any time.

7. Shipping and delivery

Shipping times, costs and delivery information are set out in our Shipping Policy.

Delivery times are estimates only and may vary depending on the courier, location, busy periods, bank holidays or circumstances outside our control.

Please ensure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.

8. Returns and refunds

Returns and refunds are handled in accordance with our Returns Policy.

For hygiene and safety reasons, we cannot accept returns on opened, used or unsealed beauty products, including lashes, bond & seal, remover, applicators or related beauty items, unless the item is faulty.

This does not affect your statutory rights.

9. Faulty, damaged or incorrect items

Please check your order when it arrives.

If your item is faulty, damaged or incorrect, please contact us as soon as possible at:

hello@elovalondon.com

Please include your order number and clear photos of the item and packaging so we can review the issue.

10. Accuracy of information

We aim to keep the information on our website accurate and up to date. However, errors may occasionally occur.

We reserve the right to correct errors, inaccuracies or omissions, and to update or change information at any time without prior notice.

This may include product descriptions, pricing, promotions, shipping information, availability and product details.

11. Account information

If you create an account on our website, you are responsible for keeping your login details secure.

You agree to provide accurate, current and complete information when creating an account or placing an order.

We are not responsible for any loss or damage caused by your failure to keep your account details secure.

12. Intellectual property

All content on this website, including logos, branding, text, product names, images, graphics, designs, layout, photography, videos and other materials, is owned by or licensed to EADIE GROUP LTD unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell or use any content from this website without our prior written permission.

13. User comments, reviews and content

If you submit reviews, comments, photos, videos, feedback or other content to us, you agree that we may use, share, repost or display that content for business, marketing and promotional purposes, unless you tell us otherwise.

You must not submit content that is unlawful, abusive, defamatory, misleading, offensive, infringing or harmful.

We reserve the right to remove or refuse content at our discretion.

14. Third-party links and services

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the content, accuracy, privacy practices, security or terms of third-party websites.

You should review the policies and terms of any third-party websites you visit.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

By using our website, you agree that we may process your information in accordance with our Privacy Policy.

16. Prohibited uses

You must not use our website or services:

  • For any unlawful purpose

  • To violate any laws or regulations

  • To infringe our intellectual property rights or the rights of others

  • To submit false or misleading information

  • To upload viruses, malware or harmful code

  • To collect or track the personal information of others

  • To interfere with the security or functionality of the website

  • To abuse, harass, insult, harm, defame or discriminate against others

  • To carry out fraudulent activity

We reserve the right to restrict or terminate your access to our website if you breach these terms.

17. Limitation of liability

We do our best to provide a reliable website and high-quality products, but we cannot guarantee that the website will always be uninterrupted, secure or error-free.

To the fullest extent permitted by law, ELOVA London and EADIE GROUP LTD will not be liable for any indirect, incidental, special or consequential loss arising from your use of our website or products.

Nothing in these Terms of Service excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, defective products, or your statutory consumer rights.

18. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, including courier delays, postal strikes, severe weather, supply chain disruption, technical issues, cyber incidents, natural disasters or changes in law.

19. Changes to our website and services

We may update, change, suspend or discontinue any part of our website, products or services at any time.

We are not liable to you or any third party for any modification, price change, suspension or discontinuation of our website or services.

20. Changes to these Terms of Service

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of our website after changes are posted means you accept the updated terms.

21. Severability

If any part of these Terms of Service is found to be unlawful, invalid or unenforceable, that part will still be enforceable to the fullest extent permitted by law, and the remaining terms will continue to apply.

22. Entire agreement

These Terms of Service, together with our Privacy Policy, Returns Policy, Shipping Policy and any other policies posted on our website, form the entire agreement between you and us in relation to your use of our website and purchases from us.

23. Governing law

These Terms of Service are governed by the laws of England and Wales.

Any disputes will be subject to the courts of England and Wales, unless consumer protection laws require otherwise.

24. Contact information

Questions about these Terms of Service should be sent to us at:

hello@elovalondon.com

Our contact information is:

ELOVA London
Trading name of EADIE GROUP LTD
127 Downs Road, Gravesend, United Kingdom, DA13 9HD
Email: hello@elovalondon.com
Company registration number: 17154122
VAT number: Not VAT registered